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Creating a Culture of Innovation

By David Quinlan

A personal journey into the world of innovation and what it might mean for your business.

Few things can be scarier than challenging ourselves and our preconceived notions. Yet, fewer things can be more rewarding.

This is my behind the scenes, unscripted back story of how I challenged myself and staff. We tore down our preconceived notions and learned what it means to be innovative and how even a 107-year-old organization like BBB can make it happen.

Trust me, I get it. I’ve found myself in numerous situations where I felt like a fish out of water, grappling with an abstract idea or concept. It’s uncomfortable – especially if you’re a process freak like me!

7 Traits Typically Found in Highly Emotionally Intelligent People

By Dave Clark,

Emotional intelligence (or EQ) is a hot button topic these days, especially in the workplace. It is widely believed, and rightly so, that individuals with high emotional intelligence tend to better manage the rigors and stresses found regularly in the workplace. Some people even argue that having a high EQ is more important than having a high IQ.

After reading an article by Matt Valentine of Goalcast, he suggests there are seven traits that are common among emotionally intelligent people. Being able to harness these traits and utilize them daily can help a person succeed where others come up short. According to Valentine, these highly emotionally intelligent people…

Accountability Begins with You

By Lori McNeill

What comes to mind when I raise the topic of “accountability”?

Often, when we think about accountability, we don’t necessarily think about it in regards to ourselves. Instead, we start thinking about it in terms of everyone else and why the people around us aren’t as accountable as we think they should be. There is some irony to that, don’t you think?

Accountability should begin with you—even when you are attempting to manage your team or communicating to colleagues regarding your expectations for their involvement on initiatives. In any situation, and definitely during one that isn’t going as we planned, we should always begin by looking at ourselves.

5 Tips for Onboarding New Employees

By Dave Clark

We all know that it’s an employee’s market and candidates are becoming much more picky on where they decide to work. They know what they want and today, they demand more out of an employer than they ever have in the past.

With fewer candidates available in the marketplace, hiring the right ones the first time – and keeping them – is more important than ever. What can your company do to complete a successful onboarding process with its new employees? Keeping these five keys in mind will ensure your employees stay engaged and feel like they are becoming a part of your organization during their onboarding period.

If You Are Feeling Lost, Blame It on Your GPS

By Dr. Francis Eberle

Have you ever used a GPS to navigate to a location and found yourself wondering just where you are? How can that be? Having moved several times in a two-year period, I’ve used my GPS more frequently. But when I used it, rarely did I have confidence in where I was. If anyone asked me to reverse my steps without the GPS, I wouldn’t have been able to do it. This is because when I use my GPS I rely fully on it to tell me when to turn and on what street. I occasionally glance at the screen to make sure I’m on the right track, and I don’t pay attention landmarks. The reference points for a return trip are lost because I follow rather than see.

What Companies Need to Do to Attract Top Talent in 2019

By Dave Clark

The employment landscape has changed significantly over the past few years. Gone are the days of employers having hundreds of candidates to choose from with employees scrambling to land any job they could get. Today, the employees have the upper hand. This shift took place the moment that job openings surpassed hires. That trend continues to rise so it appears that it will continue to be an employee’s market for the foreseeable future.

For an organization to grow in this environment, it will take a more concerted effort of attracting and retaining great employees. Companies will need to take a much more proactive approach in seeking out great talent. In a sense, it’s a role reversal with the company now needing to sell itself to the candidate.

When It Comes to Organizational Success, Your People Are Not Your Problem

By Ron Price

Leaders of organizations are constantly challenged to find ways to be more productive, more efficient and to increase the bottom line. Leaders expect a lot from their employees, and often push them hard to achieve the desired results. For some, when the results don’t match the goals, they fail to look in the mirror; instead blaming their failures and shortcomings on their people.

It’s a bit surprising to me. 48 years into my own journey of leadership, it seems I’m only beginning to see the potential of connecting more deeply and successfully with “my” people. Most of the barriers I can see today aren’t caused by my people at all; they are obstacles that I still need to overcome inside of me. My preferences, my biases, and my reactions are often what keep me from seeing and pursuing something much greater, more profitable and more satisfying.

The Dip: A Surprisingly Common Scenario for New Leaders

By Dr. Francis Eberle

I was recently asked how I would coach a highly successful employee who had been promoted to supervise a team. After the promotion, this individual’s performance, and subsequently that of the team, dropped dramatically. He experienced what might be called “The Dip.”

I wish this was an uncommon scenario.

Companies often make the mistake of taking employees who are succeeding in non-supervisory roles and promoting them to management roles—without adequate support for the new function—and expecting them to thrive. Read More

The Six Stages of a Leader’s Journey

By Ron Price

I recently gave a presentation on the stages of leadership where I began by challenging the audience to tell me what they thought the six stages were. They huddled into groups, brainstorming the stages and validating their ideas to one another. Then several of the groups read their answers aloud, hoping to match my list. There was plenty of laughter and some groaning as I told each group that while their list was thoughtful, it didn’t match the six stages I had come to talk about that day.

I give this example to demonstrate how different the leader’s journey can be for each person, as well as how we each perceive the steps on that journey differently, depending on where they fall in our lives. Here are the six stages of leadership I presented that day:

What Not to Do in 2019

By Whit Mitchell

At this time of year, there is no shortage of people telling us what to do to make the next year a success. I’m going to take a slightly different approach and tell you what not to do.

Don’t set goals that sound good.
Instead of shooting blindly ahead, now is a great time to look back on 2018. What worked well for you this year? What didn’t work so well? What could have gone better? And what can you change to see success? Don’t fall into the trap of setting lofty goals that look good on paper or sound good when you say them out loud. You may miss reaching them in if they aren’t realistic, or if you don’t have a passion for achieving them. Think SMART when setting goals, and make sure they are specific, measurable, achievable, realistic, and timely.

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