By Dr. Lisa Aldisert
The adage “the client is always right” does not carry the heft that it used to…but it still bears the same kind of angst when deciding how to handle delicate or difficult situations involving our employees.
I’ve had clients who are militantly defensive of their clients, even if it’s to the detriment of a solid performing employee. And there are others who passionately support their people to the irritation of a disgruntled client.
There is no “rule” on how to handle this. And because one size doesn’t fit all, it means that you need to consider the circumstances in each situation before taking action.Read More