Leadership Archives - Page 15 of 55

How to Make Your Customer Interactions More Effective

The 4 Levels of Listening

By Dr. Evans Baiya

So much has changed because of COVID-19, including the needs of your current and potential customers. Now more than ever, companies should be listening to their customers. One of the keys to recovery is truly understanding what your customers need and adapting your offering(s) to their requirements. Your ability to listen will become key to your survival as you innovate through the pandemic economy.

Creativity and Outreach: Hallmarks of Boise State’s LEAD Program

Featuring Dr. Jeremy Graves, Boise State, August 2020

Boise State’s LEAD certificate program in the College of Innovation and Design continues to offer classes that help students hone their leadership skills and learn to work in creative and collaborative ways that are prized in any workplace.

Meet a faculty member and a student contributing to the LEAD program’s success and learn about their latest projects: Jeremy Graves. Graves, originally from Boise, worked in Atlanta, Georgia, before venturing back to the Treasure Valley. Graves teaches LEAD 326 (The Practice of Leadership) and brings a unique mix of experiences to the university. Read More

What Are Your Clients Thinking?

By Dr. Lisa Aldisert,

The answer to this question requires action! Reflect on the conversations you’ve had recently with your clients or customers. Do you really know what’s on their minds, or are you making assumptions?

Often, we project our opinions onto our clients. If we are struggling with COVID related problem X, we assume that our clients are also struggling with the same problem.

Although we certainly share similar challenges, the degree to which we can more deeply understand our clients’ challenges will inform the types of solutions we provide for them now and in the future.

Creating Better Learning Experiences During COVID

By Ron Price,

These are such interesting times! Of course, when we look at the human challenges and suffering, we hope it is a “once in a century” period of turmoil. I often think about the stages of grief and how we have all been forced to embrace new realities. The first stage in the grieving process is denial, which many of us probably experienced from mid-March to mid-April. Because so little was understood about Covid-19 at that time, many of us hoped for a short period of “shelter in place” to be followed by a quick return to normalcy. As a result, most consulting, facilitating, training, and coaching programs were put on hold.

Four Ways to Innovate Right Now

By Dr. Evans Baiya

While the pandemic has been difficult for all us economically, as business owners, we never run out of opportunities. No matter the business climate, there is always a chance to do something new and something better—you just have to find it.

This has never proven truer than now, with the way business has been forced to change and adapt due to lockdown. Businesses that are looking for opportunities are finding them, and those that aren’t are facing the consequences.

The Power of Coming Back to Your Foundation

emotional intelligence, values, creating your life

By Jalene Case

Experiencing imbalance and balance is part of living. How might we lead ourselves from chaos to order? Carl Jung said, “In all chaos there is a cosmos, in all disorder a secret order.” There’s a new way forward waiting for you to discover it. Before making direction-changing decisions, check the integrity of your foundation. Who are you now?

During a coaching session, my client was grappling with a decision that would change the trajectory of her career. She felt clear about what she didn’t want; however, the vision for what she wanted was still fuzzy. We were working together on clarifying her future when she brilliantly said, “I want to revisit my foundation.” To her that meant recognizing what she learned in her current professional role over the last several years, plus naming her values, priorities, and focus.

What Are You Missing When You’re Paying Attention?

By Dr. Francis Eberle

Recently I came across a familiar video I had not seen in a while. It has two teams, one in black shirts and the other in white shirts, passing basketballs to each other. As you watch it, you are asked to count the number of passes. Sounds easy, right? If you want to watch the original video, go here.

After you report how many passes you saw, you are asked if you saw the gorilla. And yes, during the video a gorilla strolls into the middle of the action, faces the camera and thumps his chest, and then walks away. When groups of people watched the video for the first time and were asked if they saw the gorilla, about 50% answered no. I have shown this video to groups and seen the same reaction.

Validate Your Pivot with Innovation

By Dr. Evans Baiya

When planning or navigating a pivot, how do you know if you are pivoting in the right direction? Answer simple questions to validate your pivot and execute on four actions to help create speed-to-market.

We are hearing the word “pivot” a lot these days. The idea is that business conditions have changed dramatically and, therefore, we need to change course. Companies are finding that they must shift business and adjust the game plan in order to survive or thrive. What we often fail to do is ask ourselves what we are changing the plan to. What, how, who and where are vital questions that need to be answered for a successful pivot. Simply assuming you will find your answers along the way creates complexity and can lead an organization to adopt what is easy, not what is strategic and value-creating.

Navigate the Storm Using Innovation and the Talents of Your Team

By Tanja Yardley

I have a bias to confess to. The phrase “we are in this boat together” sparks an almost irrational irritability. While we are in this pandemic storm together, we are most certainly not in the same boat. As leaders, we know instinctively that some of our team members are flailing around in a dinghy with multiple holes, barely holding themselves above the water line and bailing continuously. Others are zooming around in a motorboat, enjoying the sea breeze and checking on all the other boats. Some are lucky enough to be cruising in a well-appointed yacht, enjoying umbrella drinks with loved ones and hoping that this quality time doesn’t end too quickly. Times like these expose the gaps, the rocks, and the choppy seas, as well as the skill and resiliency of the sailors.

During Crisis, Don’t Neglect Your Company’s Most Critical Asset: Ideas

By Dr. Evans Baiya

It has been said, the best way to find your way around a new location quickly is to ask for ideas. As many of us are working from “new locations,” ideas are more important than ever. What is the best way to manage those ideas? How do you continue to engage your employees so they give you the best ideas?

Ideas are critical for survival, especially during crisis. The goal is to survive smartly and position yourself for growth. One of the most important actions a company can take during times like this is to ask for ideas from all stakeholders, in order to make timely and impactful decisions.

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