Persuasion: The Business of Influencing People
In this short video, The Complete Leader faculty and executive advisor, Dr. Lisa Aldisert discusses some of the characteristics that a leader should possess in order to persuade effectively.
Make Your Team Better with DISC
By Whit Mitchell
Why do people lose their jobs? Managers hire for skill, but they rarely fire for incompetence. Instead they fire because of bad behavior.
“Bad” behavior comes in many forms. It can be behavior that the manager doesn’t understand, or a reaction to a recent responsibility change or a promotion. What if you had a tool to understand employee behavior? What if that tool could even help you anticipate where an employee might succeed, where an employee might struggle, or where conflict on the team might appear? Well you do, and it’s called DISC. Read More
Presenting is Simply Having a Conversation
In this short video, Dale Dixon talks about the importance of leaders having strong presenting skills and being your authentic self.
Written Communication: Reinforcing the Spoken Word
Leaders with an aptitude for written communication have the ability to articulate a written message in a clear and compelling manner. Watch this short video as Shawn Kent Hayashi talks about the value of developing this important skill.
Empathy: the Ability to Feel the Feelings of Others
In this short video, Andy Johnson talks about how mastering this leadership skill will allow today’s leaders to operate on an entirely different level, especially with millennials.
Interpersonal Skills: Connecting With People at a Deeper Level
Interpersonal skills are important for a leader because the people who are working for you need to feel connected. In this video, TCL member Whit Mitchell shares his insights on the great things that can happen in your company when you care about and are sincere with your employees.
Understanding Your Employees and Revealing Their Best Self
In this short video The Complete Leader faculty member Mindy Bortness talks about the importance of leaders being able to understand and evaluate others and how to strengthen this competency.
Employee Development & Coaching: Helping Your Employees Reach Their Potential
As a leader, your job is to help others recognize their natural talents and develop those into strengths, while acknowledging and neutralizing their weaknesses. In this short video, TCL faculty member Ryan Lisk talks about where a person is today and where they want to be in the future.
Negotiation: Optimizing Our Relationships
In this short video, TCL faculty member Ron Price talks about how negotiation supports a leader’s ability to manage differences and bring parties together. He also discusses why this competency is important for a leader.
Customer Focus: The Foundation of Your Business
In this short video, TCL faculty member Whit Mitchell talks about how Customer focus is recalling from day one that the most important customers you have are the people who are directly reporting to you. He discusses why this leadership skill is vital to success and ways to improve it.