By Whit Mitchell
It probably won’t surprise you that in my line of work, I tend to do a lot of team conflict resolution. Coworker disagreements and conflict are common in most workplaces, as we attempt to blend a variety of personalities, preferences and behaviors into a single team.
When I get a call that two colleagues are not working well together, I have a process that I follow—and it’s produced successful results over the years. I start by having both parties complete the TTI Success Talent Insights Assessment, which measures their behaviors (the “how” they do something) and their driving forces (the “why” they do something). I have each of them take this assessment before I even meet them. I take a look at those two reports, and I can pinpoint with accuracy what’s going on, even before I hear the whole story.