In this the final episode of the Customer Focus series, host Dale Dixon and executive advisor Ron Price talk about understanding your ideal customer. Ron unpacks the Drucker Five, his three tips for defining your ideal customer, and ideas to align your business model with your customer. He also tells us when it makes sense to say no to a customer.
Continuing their discussion of customer focus, host Dale Dixon and executive advisor Ron Price talk about customer perception, the noise that gets in the way of customer focus, and how customer connection can be a business differentiator. Ron discusses the Kano customer satisfaction model, and the three levels of customer focus. He tells us how personal touch is possible regardless of the number of customers a company has, and how to see the world through the customers’ eyes. He gives questions to understand the customer experience, and ideas to make customers your best brand ambassadors.
Host Dale Dixon and Executive Advisor Ron Price discuss Customer Focus and why he classifies it as a leadership skill instead of a frontline skill. Ron defines the two types of customers, breaks down the SIPOC Model, and gives tips for enhancing customer focus every day. He also gives examples of industries that have used customer focus to enhance business, and one industry that is not excelling at customer focus. Join us next week for a continuation of our discussion on Customer Focus.
Host Dale Dixon and Business Advisor Ron Price dive into the leadership competency of Employee Development & Coaching. Ron tell us the four skills that a leader needs to excel at Developing & Coaching, why your should focus most of your time on strengths, and how you might be limiting your employees without knowing it. He shares the ideal ratio for positive to corrective feedback, and gives tips for giving feedback that employees will embrace. Write to Ron@Price-Associates.com to receive Ron’s 7 Questions for Employee Coaching.
Host Dale Dixon and Executive Advisor Ron Price talk today about the importance of Teamwork, and what it takes for leaders to develop this skill. Ron details the elements of a well-functioning team, and the difference between a group and a team. He gives steps to work on the skill of teamwork, and addresses why teams do not form organically but instead take work. Ron also offers a list of questions you can use to evaluate your team.
Today host Dale Dixon and executive advisor Ron Price finish the second half of their conversation about Conflict Management. Ron references Andy Johnson’s book, Pushing Back Entropy, to address the steps that lead to team conflict. He talks about understanding the fuel and the match for conflict, and how to become more effective in preventing interpersonal conflict. He lists the reasons that conflict starts, details the role of emotional intelligence in conflict, gives examples for conflict prevention on both a personal and team level. Ron also lists out the steps to resolve conflict once it has occurred.
Host Dale Dixon and Executive Advisor Ron Price discuss Conflict Management this week. In Part 1 of a two-part series, they start by defining the two types of conflict and begin the series with the nuances of Ideological Conflict. Ron details the leader’s role in creating a culture that supports healthy ideological debate and celebrates open, honest dialogue. He lists out the skills a leader needs to shift the culture in this direction, and to create an environment of psychological safety. Ron also gives ideas for activities that leaders can use to help their teams engage in healthy debate.
This week host Dale Dixon and executive advisor Ron Price talk about Interpersonal Skills, and why building relationships is key for leaders. Ron talks about systems to build interpersonal skills, and why this is a competency that can be learned and improved. He discusses the differences between introverts, ambiverts and extroverts when it come stop these skills, and discusses circles of influence. Ron gives us the three different dimensions of influencing people, and talks about the role that social media plays in developing relationships.
Host Dale Dixon and executive coach Ron Price talk about Negotiation this week, and how this elusive and often complicated skill is truly the basis for ongoing relationships. Ron defines and gives examples of the four types of negation, and he dives deep into the steps of The Harvard Negotiation Project. He talks about how negotiation can lead to outcomes even better than either party had imagined, if both are open to the process. And he shares many of the habits that get in the way of effective negotiation.
Host Dale Dixon and Executive Advisor Ron Price talk today about the skill of Persuasion–the positive and negative responses it can elicit, and what it really means for a leader to master persuasion. Ron explains the three components that make someone an effective persuader, and gives steps to improve these components, as well as questions to ask yourself before you persuade someone.