By Dave Clark
We all know that it’s an employee’s market and candidates are becoming much more picky on where they decide to work. They know what they want and today, they demand more out of an employer than they ever have in the past.
With fewer candidates available in the marketplace, hiring the right ones the first time – and keeping them – is more important than ever. What can your company do to complete a successful onboarding process with its new employees? Keeping these five keys in mind will ensure your employees stay engaged and feel like they are becoming a part of your organization during their onboarding period.
Can growth have a dark side? For many businesses, rapid growth has actually swamped their ship. This was not the case with Latva Machine Inc., but president, Mitch Latva, observed a few critical issues developing. As a smaller company, it had been easy to know what was happening on the floor at any given time. The increasing volume of work created a breakdown in communication. It was no longer possible to pick up a clipboard and see the progress of a project. Read the following case study to find out how Latva increased profit and created up-to-date training, technology and communication processes.
Precision computer numeric control (CNC) machining services
Since 1979, Latva Machine Inc. (Latva), has been providing quality CNC machined components, prototype machining and micro-machining services for a broad spectrum of industries including the aerospace, medical, military and firearms sectors.
When Latva nearly doubled in size, growth created new challenges such as tracking projects’ progress, continued production at the highest quality parameters with minimal senior executive involvement, and increasing profits as production increased.
Latva drew on the expertise of Whit Mitchell and Ron Price of Price Associates to take senior leadership take through a series of insightful interactions focused on implementing total quality management (TQM).
- Four days of training
- 12 months follow-up
- Executive coaching for five senior managers.
The goal? Increasing profit and creating up-to-date training, technology and communication processes.
Four days away from work for the TQM training was worth every minute according to Mitch Latva. Learning TQM principles through real-life Latva situations engaged the managers. Looking at processes, rather than placing blame, helped the team come to solutions and make plans for moving forward. By the end of four days, the team had resolved to pursue the following projects:
- Improve the purchase order routing system.
- Implement training for all employees to improve efficiencies, decrease scrap and rework, and increase quality.
- Create a checklist for the set-up process – to insure accuracy.
- Establish a process giving operators enough information to produce an accurate first piece for inspectors, reducing production delays and rework.
Energized by these initiatives, the team returned to work enthusiastic about implementing their projects.
Change brings challenge, even positive change. Management’s enthusiasm did not necessarily transfer to operators and staff. Many were hesitant to embrace change when things seemed to be going fine. However, as employees saw management’s willingness to be the first to change and their commitment to everyone’s success, most joined the movement.
About this time, the nation’s economy began a downward spiral. The temptation was to drop everything and panic. But the Latva organization held on to their TQM vision and continued to implement their projects.
Short and Long-term Results
In less than a year, Latva was experiencing transformation and defying the economic downturn. A recent review of the year tallied these results:
- Streamlined inspection process creating fewer work interruptions.
- A 90% efficiency rate resulting in extremely low scrap rate (1.4%) and significantly fewer returns and reworks.
- Approximately $400,000 in savings across the board.
- Clarity in direction and expectations.
- Positive morale and confident high-quality workers
- An 8.5%increase in profit margin.
- Development of a new Human Resources department
- Empowerment. When top leadership is away, the company continues to produce at the same level of efficiency and quality.
The greatest accomplishment in this process, especially in the face of current global economic collapse, is that Latva, as an entire organization, is working with confidence in both their product and their future.
By Andy Johnson
A significant portion of my work as an executive coach involves assisting existing and emerging leaders to accept themselves. A big part of who they are, the part they often need to fully embrace, is their personality. The following question frequently comes up, “Is my personality inherited or developed?” Before I answer that question, let me define some important terms. Read More
Today our guest is Courtney Feider, who is a creative disruption strategist, speaker and business advisor with Price Associates. Courtney talks about the importance of cultivating creativity in your organization and making sure your culture is authentic. She also talks about the four paradigm shifts that are happening in business today, and how you can leverage them within your company.
Our guest is Whit Mitchell, who is an executive coach and team dynamics specialist with Price Associates. Whit is also a speaker and the author of Working In Sync. Whit shares the ingredients needed for a high-performing team, tools for attaining greater self-awareness, and tips to become more aware of the other people on your team. Whit also talks about the power of reading body language and recognizing tone.
Our guest today is Stacy Ennis. Stacy is a writer, book coach and creative consultant who helps thought leaders, celebrities, Nobel prize winners, and everyday folks translate their thoughts into great writing. Why it’s often difficult for people to write and why consistent writing is important. She also shares step by step how to create an effective writing routine, and how to choose a writing topic.
By Whit Mitchell
When your car isn’t working correctly, you take it to a mechanic who looks under the hood to find the problem. He doesn’t give you a list of everything that’s functioning right; he’s looking for what’s wrong so that he can fix it. It’s the same in the workplace. Read More
Our guest today is Mindy Bortness, who is the President of Communication Works Inc. and a TCL Faculty Member. Mindy’s clients call her eHarmony for jobs and the Turnover Doctor. Mindy talks to us today about work disengagement, how leaders can understand what motivates their employees, and how to adjust rewards accordingly. She tells us how using assessments can help managers better understand employee motivators, and gives some examples of rewards that matter.
How Yin Leaders Can Respond to Indignity
By Andy Johnson
“You need to be funnier.”
“You’re just too serious.”
These are examples of two cards played against me on significant occasions that led to painful career path alterations.Read More
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