Our guest today is Mindy Bortness, who is the President of Communication Works Inc. and a TCL Faculty Member. Mindy’s clients call her eHarmony for jobs and the Turnover Doctor. Mindy talks to us today about work disengagement, how leaders can understand what motivates their employees, and how to adjust rewards accordingly. She tells us how using assessments can help managers better understand employee motivators, and gives some examples of rewards that matter.